State Farm® Insurance Agent Mary Russell

"I have had the distinct pleasure of working with Mary Russell and her staff at State Farm Insurance as I have been a client for over 30 years. I've had nothing but an amazing experience with this company year after year. Their customer service is nothing short of exceptional! Mary and her staff are very professional and extremely knowledgeable in all matters regarding their products and business. Mary and her staff are always very responsive and accessible through any of their contact channels. They have always clearly exceeded my expectations. I highly recommend them to anyone looking for top-notch insurance products and excellent service at very reasonable prices."

"If you need the best detailed quotes, professionally and quickly served with your best interests in mind, meaning, less cost and great customer service, call this agency! I called by the end of Friday the 11th, when agents are usually in a hurry to get out the door to start their weekend or when we get low or bad energy. Robyn was still in great spirits and listened to my needs. She emailed me the car and rent insurance quotes within minutes and it had all that i wanted. I happily closed the deal with them by Monday morning. I've spoken to 3 people in this office (Mary and Marie) and all of them offer great, professional, yet cheerful service."

"Working with Mary and her team (especially Robyn!) has been the smoothest, easiest, and greatest experience! For both home/auto insurance, the knowledge and professionalism, as well as the care and customer service have been outstanding! We feel very grateful to have been taken care of by State Farm and this local representative."

"Mary is a great agent. I have been using her services for more than 15 years and she provides excellent service all the time. I highly recommend her for insurance services."

"This office is by far the greatest insurance office in Fairfax to work with. Love the customer centric focus."

"Robyn Lilly, go's out of her way to help me with any insurance questions... She even go's above and beyond to give me the best deal for my money... She is good people!!!"

"Alisha and Mary were absolutely wonderful. They saved my husband and I so much money. They kept great communication, and were very thorough . Thank you so much, we’re so excited to be a part of the State Farm family!"

"Mary and her team, including Alisha, continue to be helpful over the years as my coverage needs update with life changes, and proactively look to provide the best services. They treat you like family!"

"We have been a client of Mary's for over 30 years. Without a doubt, she is the best of the best. She has always made herself available to help us with all our insurance needs. Her attention to detail, punctuality and her kind and pleasant personality keeps us coming back again and again. Thank You Mary for Everything You Do! :)"

"There are not enough stars to rate the exceptional service from Mary Russell and her team. We have been clients for over 35 years and have ALWAYS received exceptional customer service from every member of her team when we call. You feel like you are talking to an old friend and they always have immediate great advice for you. Robyn is great to work with and recently my son needed some paperwork while he was having a problem at DMV and Jackie was amazing. She quickly sent him the info he needed and even typed out a letter for him about his insurance coverage while they were on the phone! Just the best of the best!"

"Mary got me a great deal with excellent coverage. I called for a car insurance quote and she was so pleasant and responsive. Definitely recommend!"

"Fantastic support and very kind staff members. Highly recommend."

"Mary Russell is amazing. I have been working with her for over 20 years and have complete faith in her abilities, work ethic and attention to detail. My family has multiple policies with her and she is tireless in making sure we are getting the most coverage for the best price. She is smart, honest and trustworthy. I can say with the upmost confidence that you have the gold standard of agents with Mary and her team."

"My family and I have known Mary Russell for over 30 years. I can unequivocally say that Mary never treats any of her clients as customers. When a potential client walks in to her office, one gets the feeling that you are dealing with a friend who is simply going to take care of you and your needs. One interaction with Mary is going to be the beginning of a life-long relationship, a relationship built on trust and respect. Besides her warm and welcoming personality, Mary’s best quality is that she will advise you on what’s best suited for your needs and not what might generate her a higher revenue. Truthfully, since the day my wife and I walked into her office over 30 years ago to get a quote for auto insurance for one car, our relationship has grown to a multigenerational relationship that our now grown kids and their spouses are also “friends of Mary Russell” because they have seen through their experience of a lifetime that whenever they need any advice that has to do with insurance and finances, their first and the only stop has to be Mary Russell’s State Farm Insurance office. Thank you, Mary for your decades of service and care for my family."

"Mary is wonderful! We are both now retired and wanted to reexamine our policies. We got an appointment quickly and even though we arrived early, Mary was ready for us. She spent about an hour discussing our current situation and studied all available options to ensure we are get the best deal possible. Mary is AWESOME and we highly recommend her."

"I’m always impressed with the support given by this team. Anytime I need something, they are there and quickly assist!"

"After a very deceptive experience with Progressive, it was so wonderful to call State Farm and talk to a warm human being, rather than pushing numbers and speaking to an AI machine for 10,000 years. Robyn was patient, kind, understanding, knowledgeable, and honest about my options and the discounts available. No swindling or fluffy talk, and she didn’t rush me into a decision. Customer service of this caliber is hard to find these days. I’m so grateful that the State Farm brand advertised in their commercials matched my experience in my time of need. Thanks, Robyn!"

"I had the pleasure of working with the Mary Russell State Farm team recently, and I was incredibly impressed with their level of service and expertise. Robyn Lilly on the team was available to answer my questions and provide helpful advice. She took the time to explain available insurance options and helped me find the best coverage for my needs. Highly recommend working with this team!"

"Mary and the State Farm team at the Waples Mill branch are phenomenal to work with! I have been using State Farm with Mary's help for the last 15 years! Not only does Mary go above and beyond helping with all insurance services, she takes the time and cares about her clients by making the process easy and efficiant. Thank you Mary for all you have done to make the insurance process so seamless for myself and family over the years. We appreciate you!"

"We've been with Mary for 20+ years now and have really appreciated all she's done for us. She's always there when we need her, regardless of situation. I recently had a question about State Farm renter's insurance for another part of the country, and even though it had nothing to do with her office, she jumped right in and helped us out. Thank you for all you've done, Mary, and I look forward to many more years with you as our agent!"

"Our experience with State Farm has always been positive. We had been State Farm clients for many years via a different agent located in the midwest. Representing our new State Farm agency here in the mid Atlantic area, Robyn's support during our recent relocation was exemplary. She was responsive to our needs and gave prompt responses to our questions. Robyn represents the agency and State Farm with professionalism. My wife and I enjoy interacting with Robyn too - always cheerful and responsive !"

"We have had State Farm insurance for several decades, and have been lucky enough to have Mary Russell as our agent during most of those years. After our meeting today, we continue to feel confident that we have appropriate coverage and understand the necessary steps to be taken should there be a need to file a claim. Mary is very personable and obviously a well informed and up-to-date agent. We recommend both Mary and State Farm to cover your insurance needs."

"I've been a client of Mary's for a few years now and it's been a fantastic relationship. Her and her office are extremely helpful, timely and constantly looking to get me the best deal and rates. Would highly recommend!"

"My family has been with Mary Russell for many, many years. During these years, Mary and her team have gone beyond the normal client/business relationship. She and her team take the time to build a relationship of trust and partnership. She truly does care about her clients. When I call with a question or to report an incident, I get the support and answers I need -efficiently and accurately. Even though her team may not directly manage the claim, they will take the time to follow up to make sure we are ok. Because Mary and her team take the time to get to know us, they are able to recommend solutions -and sometimes create “out of the box” solutions -that meet our specific needs. I would strongly recommend Mary and her team."

"Mary Russell and her team have been our insurance agent since 2005, when we first moved to Fairfax. No one wants to have a lot of unscheduled visits with their insurance agent, but we sure did. The worst was our pipes froze one winter in an apartment we were renting and water poured into our living room like it was coming out of a firehose. We lost almost every possession in half the apartment. Fortunately for us, Doreen in Mary's office recommended when we set up our renter's insurance to consider a policy that offered replacement value rather than actual cash value. That conversation only added $8/month to our policy and paid us back close to $35,000. I still sleep on a Temper-pedic mattress we bought from that decision. Of course, we weren't thinking about that the night we had water destroying everything. In a time like that you want to be working with caring, knowledgeable, and experienced professionals and that is how I would sum up our encounters with Mary and her team. State Farm is a dependable insurance company that attracts people because of their competitive rates, but it wouldn't be anything without agents like Mary and her staff."