State Farm® Insurance Agent Mary Russell

"Robin Owen is the best agent I've ever spoke with she was just informative and answered all my questions she was outstanding thank you"

"Been a client for 15 years and Mary and her team are awesome - so helpful on changing needs, super responsive, and highly trustworthy!"

"Great service! Mary Russell and her team are very knowledgeable and easy to work with."

"Alisha is the one to call! She does a fantastic job at understanding everything you are wanting to accomplish when it comes to insurance. If you deal with her, you will not be disappointed! Her customer service, knowledge, and follow up are second to none! Thank you Alisha! Call her now, you'll be glad you did 😀"

"Working with our State Farm representative Alisha was great. She made sure that we had the correct information regarding our vehicle insurance. Definitely recommend!!"

"I have been a highly satisfied customer of Mary Russells state farm agency for 5 years. The price is fair and the service has always been top notch!! Jackie Wiles has always been the most knowledgeable, helpful and friendliest customer service rep that I have ever had the pleasure of dealing with . I would highly recommend this agency for any insurance needs that you may have."

"I had an excellent experience with this auto insurance company thanks to Robyn Lilly. She was professional, patient, and extremely knowledgeable. Robyn took the time to explain every detail clearly and made the entire process stress-free. It’s rare to find someone who genuinely cares about helping customers, but Robyn went above and beyond in every step. I truly appreciate her dedication and highly recommend this company because of her outstanding service."

"10/10 experience"

"I've worked with Mary for the last five years and she's been an absolute gem. Always responsive and she answers all my questions with care."

"Mary always takes care of you, like you’re family. She tailored my insurance needs to what my family and I actually need. We are so lucky to have her as our trusted agent and friend. Thank you!"

"Mr Robyn so kindly and helps people for what’s they looking , i was paying higher prices,and I found the good deal with her Best regards"

"The lady Robyn is such a polite, courteous, and helpful person. She is also very pleasant on the phone. Wonderful lady. Keep it up. Very much appreciated."

"I have had the distinct pleasure of working with Mary Russell and her staff at State Farm Insurance as I have been a client for over 30 years. I've had nothing but an amazing experience with this company year after year. Their customer service is nothing short of exceptional! Mary and her staff are very professional and extremely knowledgeable in all matters regarding their products and business. Mary and her staff are always very responsive and accessible through any of their contact channels. They have always clearly exceeded my expectations. I highly recommend them to anyone looking for top-notch insurance products and excellent service at very reasonable prices."

"If you need the best detailed quotes, professionally and quickly served with your best interests in mind, meaning, less cost and great customer service, call this agency! I called by the end of Friday the 11th, when agents are usually in a hurry to get out the door to start their weekend or when we get low or bad energy. Robyn was still in great spirits and listened to my needs. She emailed me the car and rent insurance quotes within minutes and it had all that i wanted. I happily closed the deal with them by Monday morning. I've spoken to 3 people in this office (Mary and Marie) and all of them offer great, professional, yet cheerful service."

"Mary is a great agent. I have been using her services for more than 15 years and she provides excellent service all the time. I highly recommend her for insurance services."

"This office is by far the greatest insurance office in Fairfax to work with. Love the customer centric focus."

"Robyn Lilly, go's out of her way to help me with any insurance questions... She even go's above and beyond to give me the best deal for my money... She is good people!!!"

"Alisha and Mary were absolutely wonderful. They saved my husband and I so much money. They kept great communication, and were very thorough . Thank you so much, we’re so excited to be a part of the State Farm family!"

"Mary and her team, including Alisha, continue to be helpful over the years as my coverage needs update with life changes, and proactively look to provide the best services. They treat you like family!"

"We have been a client of Mary's for over 30 years. Without a doubt, she is the best of the best. She has always made herself available to help us with all our insurance needs. Her attention to detail, punctuality and her kind and pleasant personality keeps us coming back again and again. Thank You Mary for Everything You Do! :)"

"There are not enough stars to rate the exceptional service from Mary Russell and her team. We have been clients for over 35 years and have ALWAYS received exceptional customer service from every member of her team when we call. You feel like you are talking to an old friend and they always have immediate great advice for you. Robyn is great to work with and recently my son needed some paperwork while he was having a problem at DMV and Jackie was amazing. She quickly sent him the info he needed and even typed out a letter for him about his insurance coverage while they were on the phone! Just the best of the best!"

"Mary got me a great deal with excellent coverage. I called for a car insurance quote and she was so pleasant and responsive. Definitely recommend!"

"Fantastic support and very kind staff members. Highly recommend."

"My family and I have known Mary Russell for over 30 years. I can unequivocally say that Mary never treats any of her clients as customers. When a potential client walks in to her office, one gets the feeling that you are dealing with a friend who is simply going to take care of you and your needs. One interaction with Mary is going to be the beginning of a life-long relationship, a relationship built on trust and respect. Besides her warm and welcoming personality, Mary’s best quality is that she will advise you on what’s best suited for your needs and not what might generate her a higher revenue. Truthfully, since the day my wife and I walked into her office over 30 years ago to get a quote for auto insurance for one car, our relationship has grown to a multigenerational relationship that our now grown kids and their spouses are also “friends of Mary Russell” because they have seen through their experience of a lifetime that whenever they need any advice that has to do with insurance and finances, their first and the only stop has to be Mary Russell’s State Farm Insurance office. Thank you, Mary for your decades of service and care for my family."

"Mary is wonderful! We are both now retired and wanted to reexamine our policies. We got an appointment quickly and even though we arrived early, Mary was ready for us. She spent about an hour discussing our current situation and studied all available options to ensure we are get the best deal possible. Mary is AWESOME and we highly recommend her."